1. What makes Serein Luxury watches special?
Our timepieces combine premium automatic mechanical movements, elegant skeleton designs, and timeless craftsmanship. Each watch is built to last, with sapphire glass and high-quality stainless steel casing.
2. What does “Automatic Mechanical” mean?
Automatic mechanical watches do not require a battery. They are powered by the natural motion of your wrist, with visible gears that showcase the beauty of traditional watchmaking.
3. Are your watches water resistant?
Yes. Our watches are 3 ATM water resistant, which means they can handle splashes and everyday wear but should not be used for swimming, diving, or showering.
4. Do your watches come with a warranty?
Yes. All our watches include a 12-month international warranty covering manufacturing defects. Wear & tear, water damage, and accidental breakage are not covered.
5. How do I claim warranty?
Simply contact us at sl@sereinluxury.in or call +91 9009562671 with your order details. You may also scan the QR code provided with your watch to register your warranty online.
6. How can I maintain my watch?
Wind your automatic watch regularly if not worn daily.Avoid extreme temperatures, shocks, and magnetic fields.Clean with a soft microfiber cloth to keep the case and glass scratch-free.
7. Do you ship internationally?
Currently, we deliver across India. International shipping will be introduced soon — stay tuned to our website and social media updates.
8. How long does delivery take?
Orders within India are usually delivered in 3–7 business days. You will receive tracking details once your order is shipped.
9. What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and Wallets. Payments are processed securely via Razorpay.
10. Can I return or exchange a watch?
Yes, read pur return policy. you can request a return or exchange within 7 days of delivery, provided the product is unused, in original condition, and with all packaging intact. Please read our Return Policy page for full details.
11. How can I contact customer support?
For any queries, you can:Email: sl@sereinluxury.inPhone: +91 9009562671
Website: www.sereinluxury.inOr use the Contact Us form on our site.
About Our Watches
Q1. Are Serein Luxury watches automatic or quartz?
All our timepieces are automatic mechanical watches with skeleton display and visible gears. No batteries needed – they wind themselves with your wrist movement.
Q2. Are your watches water-resistant?
Yes, our watches are 3 ATM water resistant, meaning they can withstand splashes and light rain. However, they are not suitable for swimming or diving.
Q3. What materials are used in your watches?
Our watches are crafted with stainless steel casing, sapphire glass, and premium skeleton dials to ensure durability and elegance.
Ordering & Payments
Q4. How can I place an order?
Simply select your watch, add it to cart, and proceed to checkout. You can pay via Credit/Debit Card, UPI, Net Banking, or Wallets.
Q5. Is online payment safe?
Yes, all transactions are 100% secure and encrypted through trusted payment gateways (Razorpay / PayU).
Q6. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected pin codes across India.
Shipping & Delivery
Q7. Do you ship across India?
Yes, we deliver pan-India through reliable courier partners.
Q8. How long will it take to receive my order?
Orders are usually delivered within 5–7 working days depending on your location.
Q9. How can I track my order?
Once shipped, you’ll receive a tracking link via email/SMS to monitor your delivery.
Warranty & Returns
Q10. Do your watches come with a warranty?
Yes, all watches include a 12-month warranty covering manufacturing defects.
Q11. How do I claim warranty?
You can claim warranty by contacting us at sl@sereinluxury.in